Reverse a Claim | Healthcare Provider Reference Guide

7.2.8 Reverse a Claim

If you need to reverse a Claim, you must be in the Claim History screen. (Follow the steps outlined in Section 7.2.7 to navigate to this screen.)

Claims can only be reversed if the button is activated. You have one year from the date Equipment or Services were provided to reverse a Claim.

Once you have navigated to the specific Claim you would like to reverse, click on Reverse Claim.

Confirm the Claim you want to reverse by reviewing the displayed information including Claim ID, Name, Expense/Item, and Amount Claimed.

Click Reverse to proceed with the reversal.

Once you have successfully reversed your Claim, you will receive a message confirming:

After you have reversed a Claim, if you return to search Claim History, the Claim will now appear as having a negative amount paid.

The reversed claim will show in your Claim History with a negative amount, indicating that the payment has been reversed.

Service Date	Claimant	Expense/Item	Amount Claimed	Amount Paid
Jun 19, 2019	John Doe	Physiotherapy 60 Minutes and Up - Subsequent Treatment	$135.00	-$135.00
Jun 19, 2019	Jane Doe	Physiotherapy 60 Minutes and Up - Subsequent Treatment	$135.00	$135.00