Our goal is to make your online interaction with Pacific Blue Cross (PBC) as valuable as possible, delivering information that is relevant to your needs. We understand many people have concerns about the security of their information, especially when providing their information via the Internet. We are committed to protect the information you provide us online in the same way we protect all our customer information. We take the privacy of customer data very seriously at Pacific Blue Cross as you can see in our privacy commitment.

Your information is not automatically accessible via the Internet. Once you request online access to your information, we request specific information about you to confirm your identity. We then use several security measures to confirm this information, and only then do we allow online access to your information.

When making purchases via our website, your credit card information is safe and secured. Reliable and trusted service providers who specialize in processing online payments handle all credit card transactions on our behalf.

How we protect your information online

On our website, we use a combination of Secure Socket Layer (SSL) encryption, firewalls and timed logouts to ensure confidentiality. The following explains the technologies used to secure your information.

As well, all our systems are constantly monitored and we are alerted to any suspicious activity.

The Secure Socket Layer (SSL)

SSL is an industry standard protocol used for communication between your Web browser and our Web servers. It provides authentication, data integrity and encryption.

Your browser may give you a message indicating you are entering a secure website. You may also see a blue box outlining the secure page. And if you usually see a broken key or open lock in the lower left corner of your screen, you'll notice it change to a full key or closed lock.

Secured transactions are also indicated in location or address bar of your browser by the prefix https:// rather than http:// (https stands for hyper-text transfer protocol, secured).


Our systems are protected by firewalls that are a combination of the latest in computer hardware and software to separate the Internet from Pacific Blue Cross Web servers and computer systems. The purpose of a firewall is to prevent unauthorized access and malicious attacks to customer information and business systems. By using a firewall, Pacific Blue Cross is ensuring your information is always protected.

Timed Sign outs

Our Web services are time sensitive in that an online session will be terminated after a certain period of inactivity. This is a security measure to help prevent unauthorized access to our systems if an individual leaves their computer unattended for an extended period of time while connected to our website.

Mobile Applications


Pacific Blue Cross’ mobile applications do store personal information on your device, such as your travel insurance coverage, etc. This is to ensure its availability, even when you are unable to connect to a cellular network or internet. We limit the personal information stored to only that which is required for your applications.

To protect your privacy, please ensure that you know where your device is at all times. Enable mobile device wipe utilities, if available. Please ensure that your device is encrypted, and has a strong password. Do not use a simple passcode, such as a repeating number, sequence of numbers, or a code that spells a common word (such as 5683 – LOVE).

On your iPhone or iPad, you can:

On your Android* phone you can:

*accessing Android settings will vary by device and operating system

What you can do to keep your information secure

These are some easy steps you can take to keep your information secure:

All Web browsers have a default setting that caches their Web activity. This means your browser copies the information you see on-screen, like graphics and text files, to the memory and hard disk of your computer. Once loaded into your cache, the browser no longer has to download the information through the Internet, which makes revisiting a website or exploring a new website faster.

Other people who access your computer can access the disk cache and may be able to view the contents of your previous Web activity. You can set your disk cache to 0 to ensure nothing is stored on your hard disk. You won't be able to access previously viewed pages as quickly, but your security will be enhanced.