Let's Stay Connected
Did you know...
As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to Member Profile
Business Hours
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Monday to Friday - 8:00am to 4:30pm (Pacific) Our walk-in centre is temporarily closed until further notice. |
Call Us
Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)
| Lower Mainland | 604 419-2000 |
| Toll-free | 1 877 PAC-BLUE (1 877 722-2583) |
| First Nations Health Authority Client Line | 1 855 550-5454 |
Fax us
| General Inquiries Fax | 604 419-2990 |
Address
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Our walk-in centre is temporarily closed until further notice. |
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Street Address |
Mailing Address |
Fraud
| Our Whistleblower Hotline allows suspected fraud or insurance abuse to be reported anonymously, either online or by phone. Available 24/7, it is administered by an independent third party and ensures anonymity - simply click the Report Fraud button below. | |
| 1 800 661-9675 Online Email us directly |
Report Fraud |
Media Relations
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For inquiries related to sponsorships, advertisements and media coverage, please email your request to Media Relations |
Complaints
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At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Consumer Complaints and Resolution Process |
Medi-Assist
For emergency illness or accidents while travelling
| Within Canada or the USA | 1 888 699-9333 |
| All other countries | 1 604 419-4487 (collect) |