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As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to Member Profile


Business Hours

Monday to Friday - 8:00am to 4:30pm (Pacific)
(excluding statutory holidays)


Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)
First Nations Health Authority Client Line 1 855 550-5454


Fax us

General Inquiries Fax 604 419-2990



Street Address
4250 Canada Way
Burnaby, BC V5G 4W6
View Map

Our walk-in centre will be temporarily closed until further notice.

Mailing Address
Pacific Blue Cross
PO Box 7000
Vancouver, BC V6B 4E1



Report Insurance Fraud 1 800 661-9675
Audit Services


Media Relations

For inquiries related to sponsorships, advertisements and media coverage, please email your request to Media Relations



At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Consumer Complaints and Resolution Process



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