To our trusted Advisors,

As BC’s health benefits society, the health and wellbeing of our members and employees is our top priority. We also recognize the role Pacific Blue Cross plays in the health care of you and your family. As the situation surrounding COVID-19 (coronavirus) continues to evolve, we want to do our part to ensure the health of our community.

COVID-19 is proving to be a great test for us all, but rest assured we continue to operate—just differently. We are following recommendations from the government and health authorities to protect the safety of our employees who serve our clients and members. To support social distancing guidelines and those staying home following travel, we have begun to work remotely.

Our precautionary measures to fight the spread of the virus will have impacts as we deliver our plan:

  • Paper claims, calls, and emails will be temporarily delayed.
  • Our walk-in centre remains closed.
  • Travel emergencies will continue to be handled by calling Medi-Assist.
  • Disability payments will be prioritized.
  • Prescription medications will follow recommendations by the Ministry and the BC College of Pharmacists.
  • We have created a member COVID-19 Resource Centre with information on the pandemic, answers to questions on benefits or insurance coverage, details on prescription medications and early refills as well as mental health support to help manage and navigate these difficult times.
  • Payment cheques and direct deposit payments continue to be processed.
  • Electronic claims continue without interruption and are fast and easy:

We also ask that you help us fight the spread of COVID-19. By removing paper-based claims from our business we can encourage social distancing, pay you faster, and help the environment. Please encourage plan sponsors and administrators to use digital invoices, manage member enrollment, access claim and enrollment forms, and view policy and plan benefits information by signing on to ADMINnet on our website. You can also find useful digital services by signing on to ADVISORnet.

We also understand the vital role you play in keeping your members safe by connecting them to their benefits. Understandably, you have questions for us during this unique time. We have created answers on our COVID-19 Plan Sponsor FAQ resource page.

We will continue to follow the recommended approach from the local health authorities for protection and prevention. And we’ll keep you informed of any updates.

Healthy wishes,

John D. Crawford
President and Chief Executive Officer
Pacific Blue Cross

I acknowledge that I have the honour of working on the traditional territory of the Coast Salish Peoples, specifically the shared traditional territories of the Sḵwx̱wú7mesh Úxwumixw (Squamish), Tsleil-Waututh, xʷməθkʷəy̓əm (Musqueam) and Kwikwetlem First Nations.


Plan Advisor Site Tour


Group Plan Advisor Updates

COVID-19 and your benefits plan: Frequently Asked Questions

Wednesday, Mar 18, 2020

As BC’s health benefits society, the health and wellbeing of our members and their families is of paramount importance. Pacific Blue Cross has developed an online resource to help address benefit-related questions we are receiving from advisors and plan sponsors about the COVID-19 pandemic and our group insurance practices. It will be updated regularly.

Leading edge support for an employee’s disability journey

Wednesday, Mar 4, 2020

Pacific Blue Cross has been transforming its Work & Wellness practice to better serve our clients and members, developing a first-rate case management approach that aims to bring employees back to work faster, more cost effectively, and with more empathy and positive health outcomes. By the end of 2020 we’ll have in place industry best practice case management workflows and the most comprehensive communications in the marketplace.

Fraud prevention puts members first

Wednesday, Mar 4, 2020

March is Fraud Prevention Month, giving us a perfect opportunity to tell you how we manage this area using state-of-the-art data analytics combined with the deep and abiding expertise one gets from serving the BC marketplace for almost 80 years. Oh yes—we recovered almost $3 million in 2019. Find out how.

Changes to ICBC-related claims for short-term and long-term disability

Monday, Mar 2, 2020

As part of our ever-present effort to improve the health, wellbeing, and lives of our members, we’ve changed our business practice for our insured clients and will no longer ask members to execute a Reimbursement Agreement in connection with wage loss claims for MVAs.

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Why Pacific Blue Cross?

Plan design

Only Pacific Blue Cross uses data analytics from more than 1 million B.C. Members to shape our plans

Plan set up

With 700 employees in B.C., only Pacific Blue Cross can issue new Member Cards in under a week.


Only Pacific Blue Cross Members have paperless access to special authority drugs in under a week.


Only Pacific Blue Cross has over 700 employees serving our Members from right here in B.C.


Only Pacific Blue Cross has innovative software that powers our online Member portal and mobile app so that claims can be reimbursed in as little as 24 hours.

Fraud prevention

Only Pacific Blue Cross has partnered with Simon Fraser University to create a fraud profiling tool that will help recover millions for plan sponsors this year.

Data Security

Only Pacific Blue Cross has our entire information security services team located in British Columbia, so they can monitor threats in real-time.

Proactive health

Only Pacific Blue Cross launched an annual health challenge that encourages British Columbians to start the year with a healthy resolution.