5.5 Helpful PROVIDERnet® Terminology

As you are going through the application process, there may be some terms that are not familiar to you, or terms that are used in a very specific context. To assist you in the application process, we have outlined these terms here and included other defined terms in the Glossary.

Administrator

An individual who is authorized by a Provider to accept the PROVIDERnet Terms & Conditions, register for a PROVIDERnet account, use the PROVIDERnet website and submit Claims, in each case on behalf of Provider.

Examples:

  • Multi-disciplinary Clinic: Office Manager, Owner, Front Desk (if applicable)
  • Individual Practitioner Clinic: Practitioner
Claim

A request for reimbursement of the Eligible Expense portion of an expense submitted on behalf of a Member.

Eligible Expense

A charge incurred by a Member for Services or Equipment covered under a Policy as a benefit.

Equipment

Equipment, products or supplies purchased by a Provider on behalf of a Member or by a Member from a Provider.

Equipment Services

Any service that directly relates to acquiring, delivering or using Equipment.

Ineligible Expense

Money paid to a Provider in connection with a Claim that was not to reimburse an Eligible Expense as determined by Pacific Blue Cross or in connection with a Claim arising from or related to a breach of the PROVIDERnet Terms & Conditions.

Policy

An individual, group or government funded benefit contract insured or administered by Pacific Blue Cross.

Practitioner

An individual who is licensed or registered in accordance with Applicable Laws to provide certain services to the public, and who is registered with, or in the process of being registered with, Pacific Blue Cross to provide Practitioner Services.

Examples: Dr Jane Doe DC; John Doe RMT, Jo Doe ND

Practitioner Services

Any services provided directly by a Practitioner to one Member.

Provider

A Person who registers for a PROVIDERnet account and who receives or will receive payments in respect of Claims for Eligible Expenses from Pacific Blue Cross on behalf of Members, and for greater certainty a Provider who is an individual may also be a Practitioner.

Services

Equipment Services and Practitioner Services.

Key Points
  • Administrator email addresses must be unique (for each Primary Account Access and Standard Account Access holder). This is because each email address is linked to an access profile.
  • PROVIDERnet accounts that are not in use for six months are automatically deactivated for security; you will need to call us at 604-419-2000 or toll-free at 1-877-PAC-BLUE to reactivate your account.