Due to Canada Post delivery service disruptions from the floods and road closures, we encourage members to submit claims online via Member Profile and sign up for direct deposit to avoid delays with processing mail submissions and reimbursements. Members can also download the Pacific Blue Cross App on their smartphone to submit claims.

You can find more information about how to navigate mail service interruptions here.

For members

Members enjoy fast, easy claims online, through our Mobile App, or by choosing Insta-Claim providers.

1. Receiving your claims payments
2. Submitting your health and dental claims
3. Getting your benefits ID card
4. Receiving your BC Life disability payment
5. How to make premium payments on your individual plan

We encourage all Pacific Blue Cross members who have been impacted by this crisis to visit our Frequently Asked Questions page for more information.

Canada Post closures and service interruptions

The flooding and landslides that have occurred in British Columbia have been devastating. Many roads, rail lines and bridges have been damaged, and authorities are still assessing the damage and the work needed to reopen roads. Currently, there is no way to travel through British Columbia on land (by highway or rail), and this restriction has a serious impact on Canada Post’s ability to carry certain mail and parcel items into and out of the province.

When roads start to reopen, Canada Post expects traffic to be slow due to the limited roads available, potential lane reductions along the way, and the volume of vehicles. Please refer to Canada Post service alerts for updates.