Members - What to do if mail service stops
In the event of a disruption in mail service, here are suggestions for our members to minimize the inconvenience.
- Stay connected: receiving payments, submitting claims and more:
- Getting your benefits ID card
- Receiving your disability payment
- How to make premium payments on your individual plan
Stay connected: receiving payments, submitting claims and more
You can also use our convenient Pacific Blue Cross mobile app to quickly submit claims by taking a photo of your receipt, check your coverage balances, buy travel insurance plans and much more.
For active Individual Plan holders, all communications typically sent by mail can now be accessed through your Member Profile. By logging into your Member Profile, you can view renewal letters, check if a payment was missed, track any dependents aging out of your plan, and make address or payment updates.
Download our free mobile app today or sign-in to your online Member Profile to make fast and easy claims now.
Other options for claim reimbursement during a postal strike
- Your cheque can be held in our office until the mail disruption is over and we will mail it out once service resumes.
- Pick up your cheque in person at our office. If you choose this option, you will need to provide your Pacific Blue Cross Policy and ID Number and show one piece of photo identification.
- Send a third party to pick up the cheque from our office on your behalf. If you choose this option, the person picking up the cheque must have your Pacific Blue Cross Policy and Identification Number, and one piece of photo identification. You will also need to give them a letter of authorization to present, signed by you (the plan member) indicating that you have authorized them to pick up the cheque on your behalf.
- You can have the cheque couriered to you by an AUTHORIZED courier at your own expense.
Cheques will be available for pick up the date after the issue date of the cheque. We are open 8:00 a.m. to 4:30 p.m., Monday to Friday (except statutory holidays). Please call our office at 604 419-2000 in the Lower Mainland, or toll-free at 1 877 PAC-BLUE (1 877 722-2583) to confirm that a cheque is ready for pick up.
If your cheque is normally sent to your plan administrator, you may pick up the cheque only if we have prior approval from your plan administrator to release the cheque.
Other options for claim submissions during a postal strike
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Claims may also be dropped off at our office:
Pacific Blue Cross
4250 Canada Way
Burnaby, B.C. V5G 4W6For convenience, there is a 24-hour claims drop off box at the rear of our building.
Getting your benefits ID Card
We will be unable to mail ID cards during a postal service interruption. To confirm your coverage details, please call 604 419-2000 in the Lower Mainland, or toll-free in BC at 1 877 PAC-BLUE (1 877 722-2583), between 8:00 a.m. to 4:30 p.m. (PST), Monday to Friday (except statutory holidays).
Once you have your policy and ID numbers, you can email or print copies of your ID card(s) by signing-in to your online Member Profile.
Receiving your disability payment
If you are currently receiving benefits and have not done so already, please arrange for direct deposit with the Work and Wellness team for future payments.
Due to the mail disruption, cheques will be held until mail delivery resumes. If you live in the Lower Mainland, you may also arrange to pick up your cheque directly with the Work and Wellness team.
As we will also be unable to receive mailed-in claim information until mail delivery resumes, please contact Work & Wellness to review your options for claim document submissions.
Contact: Workandwellness@pac.bluecross.ca or 604 419-8040
Pick-up/Drop-off: 4250 Canada Way, Burnaby BC V5G 4W6
How to make premium payments on your individual plan
In the event of a mail disruption, please contact our Individual Plans department during regular business hours at 604 419-2000 (or toll-free: 1-877-PAC-BLUE) to discuss options on how to make your annual renewal premium payment for your individual plan. Payment is required to ensure no disruption in your coverage.