Members - What to do if mail service stops

In the event of a disruption in mail service, here are suggestions for our members to minimize the inconvenience.

  1. Stay connected: receiving payments, submitting claims and more:
  2. Getting your benefits ID card
  3. Receiving your BC Life disability payment
  4. How to make premium payments on your individual plan


Stay connected: receiving payments, submitting claims and more:

To ensure quick and easy claims processing and payments during a mail service disruption, we encourage you to sign up for direct deposit through your online Member profile at pac.bluecross.ca before submitting your next health or dental claim.

You can also use our convenient Pacific Blue Cross Mobile App to quickly submit claims by taking a photo of your receipt, check your coverage balances, buy travel insurance plans and much more.

Download our free mobile app today or sign-in to your online Member Profile to make fast and easy claims now.

Other options for claim reimbursement during a postal strike

Cheques will be available for pick up the date after the issue date of the cheque. We are open 8:00 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays). Please call our office at 604 419-2000 in the lower mainland, or toll-free at 1 877 PAC-BLUE (1 877 722-2583) to confirm that a cheque is ready for pick up.

If your cheque is normally sent to your plan administrator, you may pick up the cheque only if we have prior approval from your plan administrator to release the cheque.

Other options for claim submissions during a postal strike

 


Getting your benefits ID Card

We will be unable to mail ID cards during a postal service interruption. To confirm your coverage details, please call 604 419-2000 on the lower mainland, or toll-free in BC at 1 877 PAC-BLUE (1 877 722-2583), between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays).

Once you have your policy and ID numbers, you can email or print copies of your ID card(s) by signing-in to your online Member Profile.

 


Receiving your BC Life disability payment

Cheques processed during the disruption may be obtained one of the following ways:

We are open 8 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays).

Please note: If your cheque is normally sent to your plan administrator, you may pick up the cheque only if our Claims Department has prior approval from your plan administrator to release the cheque.

 


How to make premium payments on your individual plan

In the event that a Canada Post labour disruption occurs, please contact our Individual Plans department during regular business hours at 604 419-2200 (or toll-free: 1-800-USE-BLUE) to discuss options on how to make your annual renewal premium payment for your individual plan. Payment is required to ensure no disruption in your coverage.