Mental Health Resources

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Are you or someone you love in a crisis? 

For emergencies, you can: call 911 for help right away, go to your local Emergency Room, or call 1-800-SUICIDE (1-800-784-2433).

If you just need someone to talk to, you can call 310Mental Health Support at 310-6789 (no area code required) at anytime.

For dedicated crisis line support for First Nations, call KUU-US Crisis Line: Adult/Elder: 250-723-4050, Child/Youth: 250-723-2040

Non-Emergency Mental Health Support

Employee Family Assistance

Your plan may have an Employee Family Assistance Program. Talk to your employer, or plan details can be found anytime on our website or mobile app.

Counselling/Psychology benefits

Your plan may have counselling and psychology coverage.  Talk to your employer, or plan details can be found anytime on our website or mobile app.

On-demand Doctors with EQ Care

Your plan may include 24/7 access to doctors, a care manager, referrals to specialists and prescription medication home delivery with EQ Care.

Online Cognitive Behavioural Therapy

Programs that help with stress, anxiety, depression, insomnia or alcohol and substance use may be covered by your plan.

Starling Minds

To help you manage and navigate these difficult times, the following digital mental health therapy for COVID-19 anxiety is available to you. Free. Anytime. Anywhere

Wellness Together Canada

The Government of Canada is providing access to free online resources, tools, apps and connections to trained volunteers and qualified mental health professionals when needed.

Stronger Minds by BEACON

Guidance that can help with pandemic-related emotional concerns, through easy-to digest resources from our team of caring clinical psychologists.

First Nations Health Authority

First Nations in BC have access to mental health programs offered by Health Benefits and Indigenous Services Canada.

HeretoHelp BC

HeretoHelp includes a selection of personal stories, a library of self-help resources, and information about how to get help now.

Virtual Clinics

V​irtual clinics allow you to book virtual appointments with BC-based doctors at your convenience.

You're not alone

New survey shows that British Columbians are not getting mental health support despite many claiming their mental health has declined since the pandemic began.

Health care leaders have been warning of an impending global mental health crisis, in part, due to COVID-19—and BC is not immune from this.

To gauge how the pandemic has been impacting British Columbians, we commissioned a survey of over one thousand adults across the province. It shows that a significant number of us have experienced mental health challenges since the pandemic began—yet a majority haven’t engaged professional help for three key reasons:

  • We don’t know where to get help (even in our own communities)
  • We find it difficult to access mental health services
  • We don’t feel safe in acknowledging we have a mental health condition

Specifically, we learned that 52% of British Columbians currently have fair to poor mental health vs. 19% pre-COVID-19 and two thirds (37%) said they expect their mental health will decline if the COVID-19 pandemic continues to worsen in the fall and winter.

Additionally, half of the survey respondents believe that it’s difficult to access mental health services, and two thirds said they are unaware of in-person/phone based/online counselling services in their communities.

As BC is now experiencing its second phase of the pandemic, the data paints a clear and worrying picture and signifies an imminent threat of a “twindemic”—both a COVID-19 and mental health crisis.

If you need help, you’re not alone

If you or your dependents are experiencing mental health issues because of the pandemic, you’re in good company. As you can see by the survey results, many of us are.

Don’t be afraid to reach out. As BC's health benefits society, we’re doing our best to augment the mental health supports that are eligible for coverage under our benefits plans. We encourage you to log into your Member Profile to find out your benefits and coverage levels.

$100,000 donation to frontline mental health care

The Pacific Blue Cross Health Foundation made a $100,000 donation to crisis lines across BC—in both urban and rural communities—in an attempt to bolster already taxed services and address the mental health support needs in our province.

Crisis lines rarely get the attention they deserve despite providing an essential frontline service to British Columbians at every day of the year at any hour, supporting people experiencing a mental health crisis. They are a community “safety net”—a safe and anonymous way of accessing support for depression and anxiety, relationship issues, loneliness, and substance use issues.

BC crisis lines also provide support through their 1800Suicide line for those who are experiencing suicidal thoughts and behaviours, helping people avoid seeking acute care because of the compassionate services they offer.