A few frequently asked questions about the EFAP
When should I contact the EFAP?
While the program can be used for crisis intervention, the ideal time to use it is before your concerns get unmanageable; EFAP is a pro-active option that helps you manage your personal health and wellbeing.
I’m worried about my privacy. Is this service confidential?
Yes. Homewood Health is a trusted Canadian company with over 135 years of experience delivering the best possible support for clients like you. Everyone is guaranteed confidentiality within the limits of the law. You won’t be identified to anybody—including your employer.
How much does it cost?
All EFAP services are offered at no cost to you or your family members.
Who is Homewood Health?
Homewood Health is a private Canadian company specializing in mental health care and treatment for over 135 years. They offer a one-of-a-kind approach to EFAP—the highest quality of clinical support and intervention available—and an unmatched continuum of services that spans health promotion, mental health and addictions treatment, and prevention-focused work-life counselling services.
How do I contact the EFAP?
You can contact Homewood Health 24 hours a day, 7 days a week via the following:
1-844-693-5124 (TTY service)