Tuesday, December 16, 2014
CARESnet service has expanded to include prescription drug claims.
If you normally mail or drop off prescription drug claims to Pacific Blue Cross, you will now have the option to submit them online. Average turnaround time for online claims is 2-3 days.
This does not replace pay-direct drug coverage. If your drug plan includes pay-direct, present your Pacific Blue Cross ID card to the pharmacist when filling your prescription. Eligible drug expenses and fees will be covered at point of sale.
Please refer to our Frequently Asked Questions page for more information on what types of drug claims are accepted online.
Keep your original receipts. CARESnet randomly selects online claims for receipt verification and you may be asked to provide proof of purchase.