Service Alerts, Outages, and Notices

Pacific Blue Cross regularly conducts system maintenance to allow us to continue to improve our service delivery to you, the Health Care Provider community.

This page will alert you to any system related outages or upcoming scheduled system maintenance windows.

Upcoming Notices

Scheduled Maintenance - December 12, 2019

When:  December 12, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Past Notices

Electronic dental claiming issue - November 18, 2019

*** UPDATE ***
The issue is now resolved.  Thank you for your patience.

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We are currently experiencing technical issues receiving electronic claim transmissions from dental offices.  We are working to resolve the issue.  Thank you for your patience.

Scheduled Maintenance - November 14, 2019

When:  November 14, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - October 10, 2019

When:  October 10, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance – September 24, 2019

When: September 24, 2019 5:00pm – 8:00pm

Pacific Blue Cross will be performing scheduled system maintenance. During this time, providers will not be able to sign-in to PROVIDERnet.

Service Restoration – Sep 12, 2019

When: Thursday, September 12, 2019 at 10:00 am

Update: Full service has been restored for dental office transmissions.

Service Disruption - Sep 12, 2019

Start: Thursday, September 12, 2019 at 7:30 am

Update: Dental offices are experiencing issues transmitting claims.  We are working with our third-party partners to investigate and resolve.

Scheduled Maintenance - September 5, 2019

When:  September 5, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - August 8, 2019

When:  August 8, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance – July 16, 2019

When: July 16, 2019 6:30am – 8:30am

Pacific Blue Cross will be performing scheduled system maintenance. During this time, there is not expected to be any outages.

Scheduled Maintenance - July 11, 2019

When:  July 11, 2019  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance – July 9, 2019

When: July 9, 2019 6:00am – 8:00am

Pacific Blue Cross will be performing scheduled system maintenance. During this time, there is not expected to be any outages.

Service Restoration - June 21, 2019

When: Thursday, June 20, 2019 at 2:00 pm

Update: Full service has been restored for pharmacy transmissions.  The team is continuing to actively monitor to ensure stability.