Service Alerts, Outages, and Notices

Pacific Blue Cross regularly conducts system maintenance to allow us to continue to improve our service delivery to you, the Health Care Provider community.

This page will alert you to any system related outages or upcoming scheduled system maintenance windows.

Upcoming Notices

Past Notices

Scheduled Maintenance - April 25, 2021

When:  April 25, 2021  1:00am - 5:00am

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Connection Issues with Walmart Pharmacies

Pacific Blue Cross is currently experiencing connection issues with Walmart Canada pharmacies. Walmart Canada are in contact with their providers to resolve this issue a quickly as possible. We apologize for the inconvenience.

Scheduled Maintenance - December 10, 2020

When:  December 10, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - November 12, 2020

When:  November 12, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - October 8, 2020

When:  October 8, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - September 27, 2020

When:  September 27, 2020  1:00am - 3:00am

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - September 10, 2020

When:  September 10, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - August 13, 2020

When:  August 13, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - July 9, 2020

When:  July 7, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - June 11, 2020

When:  June 11, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - May 14, 2020

When:  May 14, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.

Scheduled Maintenance - April 8, 2020

When:  April 8, 2020  6:00pm - 7:00pm

Pacific Blue Cross will be performing scheduled system maintenance.  During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.