Pacific Blue Cross regularly conducts system maintenance to allow us to continue to improve our service delivery to you, the Health Care Provider community.
This page will alert you to any system related outages or upcoming scheduled system maintenance windows.
When: September 24, 2019 5:00pm – 8:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, providers will not be able to sign-in to PROVIDERnet.
When: October 10, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: November 14, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: December 12, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: Thursday, September 12, 2019 at 10:00 am
Update: Full service has been restored for dental office transmissions.
Start: Thursday, September 12, 2019 at 7:30 am
Update: Dental offices are experiencing issues transmitting claims. We are working with our third-party partners to investigate and resolve.
When: September 5, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: August 8, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: July 16, 2019 6:30am – 8:30am
Pacific Blue Cross will be performing scheduled system maintenance. During this time, there is not expected to be any outages.
When: July 11, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
When: July 9, 2019 6:00am – 8:00am
Pacific Blue Cross will be performing scheduled system maintenance. During this time, there is not expected to be any outages.
When: Thursday, June 20, 2019 at 2:00 pm
Update: Full service has been restored for pharmacy transmissions. The team is continuing to actively monitor to ensure stability.
Start: Tuesday, June 18, 2019 at 11:00 am
Update: Some pharmacies are still reporting issues. The team is continuing to investigate. We will post updates as it becomes available.
Start: Tuesday, June 18, 2019 at 11:00 am
Update: Some pharmacies are still continuing to report issues with response message of "Connection Actively Refused". We are reaching out the impacted pharmacies as part of the investigation. The technical team is working on this as a priority and will provide updates as they become available.
When: June 18, 2019 at 11:00 am
Some pharmacies are reporting connection issues with response message of "Connection Actively Refused". We are working on a solution and will provide an update as soon as the issue is resolved.
When: June 6, 2019 6:00pm - 7:00pm
Pacific Blue Cross will be performing scheduled system maintenance. During this time, you may not be able to access PROVIDERnet or complete transactions such as submitting claims or viewing statements.
