Free Access to Virtual Care

Your Pacific Blue Cross plan includes 24/7, on-demand access to doctors and care managers through EQ Care.

Sign up for free   Learn more  

Benefits of Virtual Care

It’s well known that many British Columbians don’t have a family doctor. Or they juggle a busy job, kids, or elderly relatives, and scheduling doctor visits or sitting in a waiting room is a luxury they don’t have time for. This is a gap in access to health care.

Pacific Blue Cross is helping to close this gap. As BC’s leading health benefits provider – and in line with our mission to improve health and wellbeing for British Columbians – your plan now includes access to EQ Care, a virtual (online) health care provider, at no additional cost.

We believe that by increasing access to—and usage of—quality health care through virtual care in today’s environment, it will become an integral part of our future health care system. And, as BC’s health benefits society, we know this will go a long way toward improving overall health outcomes for British Columbians.

Around the clock care

Doctors and care managers are available on-demand, 24/7 – whenever you need help.

Easy access

You can use any mobile device, tablet or computer that has an internet connection.

Complete confidentiality

All personal and health information is secured with bank-grade encryption and the data stored in Canada.

Peace of mind

Discrete counselling, prescription management and referrals for diagnostic tests

Continuity of Care

Regular communication throughout the recovery process.

Leader in virtual care

A Canadian company with over 30 years in health care.

Registration is easy

1

Create your account

What you'll need
EQ Care group number:
9234

Employee ID:
Policy # and ID # put together
E.g.: 1234561234567899

Sign up for free

Add your family members if applicable
or download the EQ Care app via the App Store or Google Play

2

Start your visit

Describe your symptoms & within minutes, one of their Care Managers will welcome you personally to EQ Care and connect you with their medical team. Choose on-demand service or by appointment at your earliest convenience.

Need help? Call EQ Care at 1-855-449-4994

Frequently Asked Questions

  1. When should I use EQ Care?

    EQ Care is intended for non-emergency health issues. If you're having a health emergency, please call 9-1-1 or go to your nearest hospital.

  2. Which internet browsers and operating systems can I use to access EQ Care?

    EQ Care is compatible with:

    • Google Chrome 70+
    • Safari 11+
    • Firefox 60+

    It is also available on mobile phones and is fully supported by IOS and Android.

    EQ Care is not compatible with:

    • iOS Google Chrome (use Safari instead)
    • Internet Explorer
  3. I am having issues accessing the EQ Care service. What do I do?

    You can contact EQ Care at 1-855-449-4994 for help with signing up or using the service.

  4. Are the doctors that I speak with licensed in my home province?

    Yes. Any doctor that you speak to through EQ Care is licensed to operate in your province.

  5. Can I use EQ Care if I am outside the province/country?

    Yes, as long as you have an EQ Care account and are a Canadian resident you can access EQ Care from anywhere in the world for a medical consultation. However, please note that prescriptions, specialist referrals and lab requisitions will not be possible outside of Canada.

Some available services

  • Eye and ear infections
  • Allergies
  • Digestive problems
  • Hearing loss
  • Infections
  • Sports injuries
  • Migraines and sinus infections
  • Stress and mental health issues
  • Chronic disease management
  • Dermatology
  • Sexual health

More Virtual Care

Your coverage provides an ecosystem of health care that you can access from anywhere. These include digital, virtual and telehealth coverage for services including: