Frequently Asked Questions

1. When should I use TELUS Health Virtual Care?

   TELUS Health Virtual Care is intended for non-emergency health issues. If you're having a health emergency, please call 9-1-1 or go to your nearest hospital.

2. Which internet browsers and operating systems can I use to access TELUS Health Virtual Care?

   TELUS Health Virtual Care is compatible with:

   • Google Chrome 70+
   • Safari 11+
   • Firefox 60+

   It is also available on mobile phones and is fully supported by IOS and Android.

   TELUS Health Virtual Care is not compatible with:

   • iOS Google Chrome (use Safari instead)
   • Internet Explorer
3. I am having issues accessing TELUS Health Virtual Care. What do I do?

   For further assistance signing up or using the service contact help@vc.telushealth.com.

4. Can I use TELUS Health Virtual Care if I am outside the province/country?

   Yes, as long as you have an TELUS Health Virtual Care account and are a Canadian resident you can access TELUS Health Virtual Care from anywhere in the world for a medical consultation. However, please note that prescriptions, specialist referrals and lab requisitions will not be possible outside of Canada.