Frequently Asked Questions
When should I use EQ Care?
EQ Care is intended for non-emergency health issues. If you're having a health emergency, please call 9-1-1 or go to your nearest hospital.
Which internet browsers and operating systems can I use to access EQ Care?
EQ Care is compatible with:
- Google Chrome 70+
- Safari 11+
- Firefox 60+
It is also available on mobile phones and is fully supported by IOS and Android.
EQ Care is not compatible with:
- iOS Google Chrome (use Safari instead)
- Internet Explorer
I am having issues accessing the EQ Care service. What do I do?
You can contact EQ Care at 1-855-449-4994 for help with signing up or using the service.
Are the doctors that I speak with licensed in my home province?
Yes. Any doctor that you speak to through EQ Care is licensed to operate in your province.
Can I use EQ Care if I am outside the province/country?
Yes, as long as you have an EQ Care account and are a Canadian resident you can access EQ Care from anywhere in the world for a medical consultation. However, please note that prescriptions, specialist referrals and lab requisitions will not be possible outside of Canada.