It can be difficult when you’re no longer able to do everything you did before your accident or illness. We are commited to working with you and to give you the tools and support you need to recover and live a healthier life.
This guide is designed to help you through your Long-Term and Short-Term Disability claim submission process and to help answer any questions. Every situation is unique, so we treat each absence individually with a dedicated case manager who will review your file. We are also here to help, so please don’t hesitate to reach out if you have any questions at (604) 419-8040 or toll-free: 1 877 722-2583.
Complete and prepare employee, employer, and medical forms.
To apply for Short-Term Disability (STD) or Long-Term Disability (LTD) benefits, you and your employer will need to complete and send us all forms to prepare for assessment.
You can submit your forms electronically through the links above or you can print them out and return them through the options below.
Address: PO Box 7000, Vancouver,
BC V6B 4E1
It may take up to 5 - 7 days to make a decision once we have all required information.
How much will I receive?
Payment periods depend on the arrangements made with your plan administrator. The amount payable also depends on your policy. Please consult your benefits booklet or ask your employer for more information.
When will I receive payment?
Payment will be issued after the waiting period has ended. Generally:
Finding you the right support
We will work with you, your physician and your employer to guide you through your disability. Whether that's rehab, a return to work plan or financial aid - we will ensure you get the right support, specific to your needs.