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Contact Pacific Blue Cross

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We are currently experiencing very high call volumes that are affecting telephone service wait times. To save time, try these tips to find answers to your questions online.

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As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to CARESnet


Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)

Fax us

General Inquiries Fax 604 419-2990
 

Fraud

Report Insurance Fraud 1 800 661-9675
pbc-ethics.com



Business Hours:
Monday to Friday
8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Mailing Address:
Pacific Blue Cross/ BC Life
PO Box 7000
Vancouver, BC V6B 4E1

Street Address:
4250 Canada Way
Burnaby, BC V5G 4W6
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Blue Shield

Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association
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