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The Advice Centre

Is your practitioner registered?

Monday, May 25, 2015
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Insurance Basics, How to make a claim

Is your practitioner registered?

Your benefit plan with Pacific Blue Cross includes coverage for select practitioner services*

For your treatments to be covered, your practitioner has to be registered with the appropriate college or association in the province where the service takes place.

For your claim to be approved, you must include your practitioner’s registration number when submitting your claim.

Here’s how to find out if your practitioner is registered:

  1. Before you go

    Ask your practitioner if they have a direct billing account with Pacific Blue Cross. If so, they are a part of our Insta-Claim provider network. Our Insta-Claim providers submit the claim on your behalf so you only pay what isn't covered by your plan. The practitioner has already provided proof of registration with Pacific Blue Cross.

  2. At the clinic:
    • Make sure the practitioner is registered to provide a specific type of treatment (for example, some may offer more than one service, such as massage and acupuncture)
    • If you are paying up-front for services, confirm the correct registration number to include with your claim.

    College or association registration numbers must be printed on invoices. If you’re not sure which is the correct number to include on your claim, ask the practitioner or clinic reception for help.

  3. Research your practitioner online

    There is a college or association for each service that can help you to find a registered practitioner.

    Here’s a list of the colleges or associations within British Columbia that are recognized by Pacific Blue Cross:

* Your benefit plan may include coverage for the following approved practitioner services: acupuncture, chiropractic treatments, counselling, massage therapy, naturopathy, nursing services, optometry, physiotherapy, podiatry, psychology, speech therapy.

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