Nov. 2 provider payment delay resolved

Some provider claims scheduled for processing on November 2 were delayed. These payments have now been issued, and we apologize for any inconvenience the delay may have caused.

What happened

British Columbia now stays on Pacific Time year-round, and clocks no longer “fall back” in November. This change affected our November 2 processing, so some claims weren’t processed on schedule.

What we’ve done

All affected payments have been issued. Depending on the financial institution, it may take a few business days for funds to appear.

Is any action required?

No. Affected providers don’t need to do anything. If you have questions, please contact us.

Thank you for your patience and understanding.