Travel disruptions can happen at any time — from flight delays and cancellations to severe weather and other unexpected events. Taking a few minutes to prepare before you leave can help you understand your options if your plans change.

Before you travel

A little preparation before you leave can help make unexpected travel disruptions easier to manage. Before you head to the airport, take a few minutes to:

• Check your flight status and sign up for airline notifications.
• Review your itinerary and any travel confirmations.
• Review your travel insurance coverage and travel certificate before you leave.
• Save important travel documents where you can easily access them while you're away.
  
  

If your travel plans change

Travel delays and cancellations can happen for many reasons. If your trip is disrupted, taking a few simple steps can help you understand your options and make the next steps easier.

Start by contacting your airline. Your airline will provide updates on flight changes, rebooking options, travel credits or refunds during service disruptions.

Depending on how you booked your trip, you may also want to:

• Check whether your credit card includes travel insurance or other travel protections.
• Contact your travel agency if you booked through one.
• Keep receipts for any eligible expenses you incur.
• Save emails, text messages or other notifications about your travel disruption.
• Keep a copy of your original travel itinerary.
  
  

If you've explored these options and believe your travel insurance may apply, you can submit a claim to Pacific Blue Cross. Claims are assessed in accordance with the terms and conditions of your policy.

Before you submit a claim

If you need to submit a claim, having the right documentation can help the process go more smoothly. Be sure to keep:

• Your original travel itinerary.
• Airline notifications or documentation confirming the disruption.
• Receipts for eligible expenses.
• Any additional documents related to your trip.

Know where to find answers

Have questions about airline disruptions, travel delays or submitting a travel insurance claim?

Visit our Travel Insurance Frequently Asked Questions for information about:

• Airline disruptions and labour disputes
• Travel delays and interruptions
• Emergency assistance while travelling
• Submitting a travel insurance claim

Coverage varies by plan and is subject to the terms, conditions, limitations and exclusions of your Pacific Blue Cross travel insurance policy. Not every travel disruption or labour dispute will be covered. Please review your travel certificate for complete details about your coverage.

Read our Travel Insurance Frequently Asked Questions

Safe travels and enjoy the rest of your summer.