Wildfires can change plans in an instant. Whether you're in British Columbia or the Yukon, you may have questions about your Pacific Blue Cross coverage if you've been evacuated, your travel has been disrupted or you're worried about accessing your medications.
 
To help make things a little easier during a stressful time, we've gathered answers to some of the most common concerns members have during wildfire season.
 
Visit our Wildfire FAQs for answers to common questions about your coverage, accessing medications, travel insurance and more.
 
If you've been evacuated
Being away from home unexpectedly can make it difficult to access the medications and health supplies you rely on every day.

You’ll find information about:

• Accessing prescription medications if you've had to leave them behind or can't get to your regular pharmacy.
• Replacing eligible medical or dental supplies or devices that have been lost or damaged due to a wildfire.
• What to do if you need assistance while you're away from home.
   

If your travel plans have changed
Wildfires can affect travel with little notice.

If you have Pacific Blue Cross Trip Protection coverage, learn more about:

• When trip cancellation or interruption benefits may apply.
• What to know if your trip has been affected by an official evacuation order.
• Where to find more information about your travel coverage.
   

If you're unable to work
If a wildfire has affected your ability to work, learn more about disability benefits if you're covered under a Pacific Blue Cross disability plan.
 
Questions about your coverage
If you have questions about your coverage or can't find the information you're looking for in our Wildfire FAQs, our Customer Service team is here to help.

Lower Mainland: 604-419-2000
Toll-free: 1-877-722-2583

We're here to support you
Wildfire season can bring uncertainty for individuals, families and entire communities. While we can't prevent emergencies, we’re committed to helping you access the information and support, when it matters the most.
 
Our thoughts are with everyone affected by this year's wildfires across British Columbia and the Yukon, and we're grateful to the firefighters, emergency responders and volunteers working tirelessly to protect our communities.