Starting June 1, 2026, we’re enhancing how counselling and psychology claims are submitted through Member Profile.

When you submit a claim for these services, you’ll be able to search for and select your provider from a list of validated practitioners.

This builds on existing requirements that services must be provided by eligible, registered or licensed providers — and helps confirm eligibility earlier in the process.

What this means for you

These changes are designed to make submitting claims simpler and more reliable.

• You can confirm your provider is eligible before submitting your claim
• Fewer claims may be delayed due to missing or incorrect provider information
• Submitting claims becomes more straightforward and consistent

How it works

When submitting your claim in Member Profile:

• Search for your provider using the provider search tool
• Select your provider from the list
• Submit your claim as usual

If your provider isn’t listed

You can still submit your claim by entering your provider’s details.

• Your claim will be reviewed by our team
• If the provider is eligible, your claim will be processed
• The provider will be added to the validated list for future use

What’s not changing

• Your coverage, plan limits, and eligible benefits remain the same
• Services must still be provided by a registered or licensed practitioner
• Paper claims will continue to be reviewed and validated by our claims team

Learn more

For more information on how members can submit claims and tips for a faster experience:
https://pac.bluecross.ca/fasteasyclaims