Membership Benefits

Member Card

At Pacific Blue Cross, we put members first. Your membership gives you exclusive access to online claiming, partner discounts and instant claim reimbursement from thousands of pharmacies, dental clinics and health practitioners.


Your Coverage

CARESnet

Sign in to your personal, online dashboard to view your benefits, plan limits and claims history at a glance. Use our Drug Lookup Tool to find out what prescriptions are covered by your plan.

Benefits of CARESnet


Mobile

With the Pacific Blue Cross app, you can:
  • Sign in using fingerprint touch ID
  • Submit claims easily by taking a photo of your receipt
  • Check your coverage balances
  • Buy travel plans fast (members get 10% off)
  • Learn new health and wellbeing tips and tools
  • Download a digital copy of your membership card
  • Download the free app from the App Store or Google Play

Your Claims

Go digital

Submit claims using our app or CARESnet and know right away if your claim is approved. We’ll deposit funds into your bank account in as little as 48 hours.

Provider direct billing

Our vast direct billing network includes pharmacies, dental offices and BC health practitioners. Show your member card and plan coverage will be applied on the spot, so you pay only for what isn’t covered.

Walk-in centre

As one of BC’s greenest companies, we get a kick out of saving paper. But we’ll gladly accept claims by mail or in-person.

By mail

You can send your claims to us at:
Pacific Blue Cross, PO Box 7000, Vancouver, BC V6B 4E1

How to make a claim


Ways to Save

Preferred Pharmacy Network

Our partner network of the most trusted pharmacy brands offers lower prescription prices and dispensing fees. Network pharmacists can also help you to navigate BC PharmaCare and high-cost drug coverage.

Pharmacy Compass

How much are you paying for prescriptions? Use our lookup tool at pharmacycompass.ca to compare pill prices and dispensing fees at pharmacies in BC.

Blue Advantage

Search our network of national retail partners for discounts on products and services ranging from fitness memberships to hearing and medical aids, nursing and vision care.

Get more from your coverage


Travel Insurance

Pack the world’s most recognized travel insurance – With an Extended Health Plan from Pacific Blue Cross, your Travel Plan will be first payer. This protects the lifetime limit on your Extended Health Plan.

  • $10 million in Emergency Medical Coverage
  • Free coverage for kids — ask us how
  • 24/7 emergency service in over 100 languages
  • Trip cancellation and lost baggage add-ons
  • Flexible trip lengths to fit your needs
  • Coverage for pre-existing conditions
  • No deductibles

Member save 10%

Get a Quote


Health & Wellness

Health Hub

The new Pacific Blue Cross Health Hub is a collection of information and ideas for members to use for their health and wellness. Download the Pacific Blue Cross Mobile app to access the Health Hub content anytime and while on the go.

Health Profile

Sign in to CARESnet to complete a free health profile and create action plans to help you improve your health and wellbeing.


Member News

Sign up for our Blue & You newsletter in CARESnet for program updates, contests, partner offers and other member news.


Ask Us!

Find answers to your health benefit questions in our Advice Centre

Call us at 606 419-2000 on the lower mainland or toll-free in BC at 1 877 PAC-BLUE

Visit our walk-in centre at 4250 Canada Way in Burnaby from 8:30 a.m. – 4:00 p.m., Monday to Friday.