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Contact Pacific Blue Cross

Pacific Blue Cross to welcome CUPE 1816 employees back to work on September 18

We are making preparations to welcome employees back to work on September 18, followed by a transition to normal operations. Read more...

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As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to CARESnet

Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)

Fax us

General Inquiries Fax 604 419-2990

Claim Emergency

Emails will be triaged by our team. We are focused on processing claims, so emails regarding existing claims, co-ordination of benefits, status of pre-authorizations and policy coverage unfortunately will not be handled at this time.

For claim emergencies Member Assistance

Business Hours:
Monday to Friday
8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Mailing Address:
Pacific Blue Cross/ BC Life
PO Box 7000
Vancouver, BC V6B 4E1

Street Address:
4250 Canada Way
Burnaby, BC V5G 4W6
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Blue Shield

Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association