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Contact Pacific Blue Cross

Did you know...

As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to CARESnet

Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)

Fax us

General Inquiries Fax 604 419-2990


Report Insurance Fraud 1 800 661-9675

We're Renovating to Improve Your Experience. PBC hardhat

We're renovating to improve your experience.

PBC hardhat

Due to building renovations, our customer parking area is experiencing heavy traffic. We encourage all visitors to take advantage of street or nearby lot parking to allow members with limited mobility to use our parking area. All visitors can now enter the building through our main parking lot doors. The doors facing Gilmore and Canada Way are currently closed for the final phase of lobby renovations. Way signage is provided.



Business Hours:
Monday to Friday
8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Mailing Address:
Pacific Blue Cross/ BC Life
PO Box 7000
Vancouver, BC V6B 4E1

Street Address:
4250 Canada Way
Burnaby, BC V5G 4W6
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Blue Shield

Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association