Our organization is currently engaged in collective bargaining with our local union.
Due to a labour disruption, our customer service phone lines are closed and our Burnaby walk-in centre is at essential services capacity only.
If you have questions about your coverage or status of a claim, please use CARESNet to view your benefits coverage and claims history, frequently asked questions and submit new claims online.
Your health is very important to us and we are negotiating in good faith to restore operations as soon as possible. In the meantime, please check our website and social news feeds for ongoing service updates.
Thank you for your patience.
As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our
Frequently Asked Questions or by signing-in to
Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)