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Contact Pacific Blue Cross

Our organization is currently engaged in collective bargaining with our local union.

Due to a labour disruption, our customer service phone lines are closed and our Burnaby walk-in centre is at essential services capacity only.

If you have questions about your coverage or status of a claim, please use CARESNet to view your benefits coverage and claims history, frequently asked questions and submit new claims online.

Your health is very important to us and we are negotiating in good faith to restore operations as soon as possible. In the meantime, please check our website and social news feeds for ongoing service updates.

Thank you for your patience.

Did you know...

As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to CARESnet

Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)

Fax us

General Inquiries Fax 604 419-2990


Report Insurance Fraud 1 800 661-9675

Business Hours:
Monday to Friday
8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Mailing Address:
Pacific Blue Cross/ BC Life
PO Box 7000
Vancouver, BC V6B 4E1

Street Address:
4250 Canada Way
Burnaby, BC V5G 4W6
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Blue Shield

Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association