How to send us your receipts and supporting documentation.

Sometimes we require you to send us your receipts or other documentation supporting your claim. You can send us information by mail or by uploading electronic copies to your Member Profile

Instructions for mailing receipts and supporting documentation

If you did not upload your receipts (or supporting documentation) when you submitted your online claim, you can mail us this information.

1. Complete and sign a paper claim form and clearly indicate the claim confirmation number included in the email
2. Sign the Member Consent and Declaration statement on the form.
3. Send a copy of your original receipts and any supporting documentation to:Pacific Blue Cross
   PO Box 7000
   Vancouver, BC V6B 4E1

You must send in your receipts and any supporting documentation within 21 days. Your claim will not be processed and you will not be able to submit claims online until we receive this information.

Alternatively you can upload receipts and any supporting documentation in Member Profile right away.

Instructions for uploading receipts and supporting documentation

If you did not upload your receipts (or supporting documentation) when you submitted your online claim, you can still upload your information in Member Profile.

1. Sign-in to your Member Profile
2. Scroll down the Member Profile page to the "Your Recent Claims" section and click "View more claims"
3. Select "Health"
4. On your list of claims, look for your online claim that has been pended in the Amount Paid column. Click "Details"
5. Click on the Upload button and follow the instructions on the page. Here are some tips for uploading your receipts.