Service Providers - What to do if mail service stops
Dental Providers
Payments during a postal service disruption
We want to assure you that in the event of a disruption in mail service, delivery of BC dental provider cheques will continue to your office location by an authorized courier service.
Please note: courier service is unavailable for locations outside the current delivery routes, RR#, PO Box or general delivery. We’ll hold and mail all cheques after full mail service resumes.
We will also make cheques available for pick-up during a postal service disruption. Please call customer service at 604 419-2000 or toll-free at 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (PST), Monday to Friday (except statutory holidays), at least 24 hours in advance to arrange for any of the following options:
- If you are in the Lower Mainland, pick up cheques in person at 4250 Canada Way in Burnaby. You will be required to show photo identification.
- Send a third party to pick up cheques on your behalf. The person picking up the cheques must provide photo identification and a letter of authorization, signed by you, stating that you have authorized the person to pick up cheques on your behalf.
- Make your own arrangements and pay for an authorized courier to pick up cheques from our office. The courier/driver must present a pre-paid waybill to attach to the envelope(s) at pick up.
If you are a dental provider who works in one location, sign into your PROVIDERnet account now and add your banking information. You'll receive an email once your electronic statement is ready to view. Make sure to update your PROVIDERnet account if you change your banking information or move locations.
If you are a dental provider working in multiple locations, please add your banking information for each location.
Claim Submissions
If you do not submit electronic claims to our office, you can:
- Use the 24-hour claims drop-off box behind our building. Entrance is off Gilmore Way.
- Pay for your own courier delivery to:
Pacific Blue Cross
4250 Canada Way,
Burnaby, BC V5G 4W6
Discover the benefits of direct deposit and learn how to sign up today.
Pharmacy and Health Care Providers
Payments during a postal service disruption
In the event of a disruption in service, we will hold all cheques at our office and mail them when service resumes.
We will also make cheques available for pick-up. Please call customer service at 604 419-2000 or toll-free at 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (PST), Monday to Friday (except statutory holidays), at least 24 hours in advance to arrange for any of the following options:
- If you are on the Lower Mainland, pick up cheques in person at 4250 Canada Way in Burnaby, between 8:00 a.m. to 4:30 p.m., Monday to Friday (except statutory holidays). You will be required to show photo identification.
- Send a third party to pick up cheques on your behalf. The person picking up the cheques must provide photo identification and a letter of authorization, signed by you, stating that you have authorized the person to pick up cheques on your behalf.
- Make your own arrangements and pay for an authorized courier to pick up cheques from our office. The courier/driver must present a pre-paid waybill to attach to the envelope(s) at pick up.
Please note: If you are a head office calling on behalf of multiple pharmacies, you will need to give the provider number for each pharmacy in order to have cheques released to you or a courier.
Claim Submissions
If you do not submit electronic claims to our office, you can:
- Use the 24-hour claims drop-off box behind our building. Entrance is off Gilmore Way.
- Pay for your own courier delivery to:
Pacific Blue Cross
4250 Canada Way,
Burnaby, BC V5G 4W6
Discover the benefits of direct deposit and learn how to sign up today.