Service Providers - What to do if mail service stops
Dental Providers
Payments during a postal service disruption
We want to assure you that in the event of a disruption in mail service, delivery of BC dental provider cheques will continue to your office location by an authorized courier service.
Please note: courier service is unavailable for locations outside the current delivery routes, RR#, PO Box or general delivery. We’ll hold and mail all cheques after full mail service resumes.
We will also make cheques available for pick-up during a postal service disruption. Please call customer service at 604 419-2000 or toll-free 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays), at least 24 hours in advance to arrange for any of the following options:
- If you are in the lower mainland, pick up cheques in person at 4250 Canada Way in Burnaby. You will be required to show photo identification.
- Send a third party to pick up cheques on your behalf. The person picking up the cheques must provide photo identification and a letter of authorization, signed by you, stating that you have authorized the person to pick up cheques on your behalf.
- Make your own arrangements and pay for an authorized courier to pick up cheques from our office. The courier/driver must present a pre-paid waybill to attach to the envelope(s) at pick up.
Claim Submissions
If you do not submit electronic claims to our office, you can:
- Fax claims to 604 419-2689.
- Use the 24-hour claims drop-off box behind our building. Entrance is off Gilmore Way.
- Pay for your own courier delivery to:
Pacific Blue Cross
4250 Canada Way,
Burnaby, BC V5G 4W6
Pharmacy and Health Care Providers
Payments during a postal service disruption
In the event of a disruption in service, we will hold all cheques at our office and mail them when service resumes.
We will also make cheques available for pick-up. Please call customer service at 604 419-2000 or toll-free 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays), at least 24 hours in advance to arrange for any of the following options:
- If you are on the lower mainland, pick up cheques in person at 4250 Canada Way in Burnaby, between 8:00 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays). You will be required to show photo identification.
- Send a third party to pick up cheques on your behalf. The person picking up the cheques must provide photo identification and a letter of authorization, signed by you, stating that you have authorized the person to pick up cheques on your behalf.
- Make your own arrangements and pay for an authorized courier to pick up cheques from our office. The courier/driver must present a pre-paid waybill to attach to the envelope(s) at pick up.
Please note: If you are a head office calling on behalf of multiple pharmacies, you will need to give the provider number for each pharmacy in order to have cheques released to you or a courier.
Claim Submissions
If you do not submit electronic claims to our office, you can:
- Fax claims to 604 419-2689.
- Use the 24-hour claims drop-off box behind our building. Entrance is off Gilmore Way.
- Pay for your own courier delivery to:
Pacific Blue Cross
4250 Canada Way,
Burnaby, BC V5G 4W6