Service Providers - What to do if mail service stops

  1. Dental Providers
  2. Pharmacy and Health Care Providers


Dental Providers

Payments during a postal service disruption

You may already be familiar with the news of a potential disruption in Canada Post service. We want to assure you that in the event of a disruption in mail service, delivery of BC dental provider cheques will continue to your office location by an authorized courier service.

Please note: courier service is unavailable for locations outside the current delivery routes, RR#, PO Box or general delivery. We’ll hold and mail all cheques after full mail service resumes.

We will also make cheques available for pick-up during a postal service disruption. Please call customer service at 604 419-2000 or toll-free 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays), at least 24 hours in advance to arrange for any of the following options:

Claim Submissions

If you do not submit electronic claims to our office, you can:

 


Pharmacy and Health Care Providers

Payments during a postal service disruption

You may already be familiar with the news of a potential disruption in Canada Post service. In the event of a disruption in service, we will hold all cheques at our office and mail them when service resumes.

We will also make cheques available for pick-up. Please call customer service at 604 419-2000 or toll-free 1 877 722-2583, between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays), at least 24 hours in advance to arrange for any of the following options:

Please note: If you are a head office calling on behalf of multiple pharmacies, you will need to give the provider number for each pharmacy in order to have cheques released to you or a courier.

Claim Submissions

If you do not submit electronic claims to our office, you can: