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Pacific Blue Cross to welcome CUPE 1816 employees back to work on September 18

On Sunday, September 10, Pacific Blue Cross employees represented by CUPE 1816 ratified a 6-year collective agreement that includes wage increases and continued best-in-class benefits, while enabling improved financial sustainability for the organization.

Pacific Blue Cross is making preparations to welcome employees back to work on September 18, followed by a transition to normal operations.

Paper claims processing has continued throughout the disruption, and all unpaid claims have been sorted for processing. Please do not re-send paper claims via mail or fax. They will be processed in order of date received. Employees will be deployed from all areas to clear unpaid claims as quickly as possible. Our main call centre is scheduled to re-open to full service on October 16, to support this additional claim processing capacity.

If your plan allows for online or pay-direct claims, please continue to claim online and use Insta-Claim health providers. If you are waiting on a paper claim, we encourage you to re-submit online and you will be paid directly in your bank account within 48 hours. When we process the paper claim, CARESnet will simply show a duplicate in your claims history.

Pacific Blue Cross thanks all of our Members and business partners for your patience over these past weeks. We are working on many improvements to deliver a better claiming experience to you and all of our 1.5 million Members across British Columbia in the weeks to come. We remain committed to our members to not only live up to our reputation as BC’s #1 health benefits provider, but to exceed it.



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Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association
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