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Pacific Blue Cross | BC Life

Enjoy the benefits of CARESnet®

Enjoy the benefits of CARESnet®


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Go paperless!

Submit online claims for prescription drugs, physiotherapy, massage therapy, acupuncture, chiropractic services, naturopathy, psychology, podiatry, vision care expenses and monthly orthodontic treatments.
Online Claims

Submit claims in three easy steps

  1. Choose the service that matches your claim.
  2. Enter your claim details.
  3. Review, make edits if necessary and press 'Update' to submit your claim.
eClaims review/edit claims

Know instantly if your claim is approved

See how much you will be reimbursed immediately after you submit your claim. You will receive an email and official statement notice when funds are deposited to your bank account. With online claims in CARESnet, payments are processed more quickly.
eClaim Results

Retrieve your ID card on the go

Download and print your ID card or send it to your mobile device. Important note: as of April 4, 2014, ID cards no longer show dependents or Pay Direct Drug Coverage information. View the sample image. You can view all of this information in CARESnet. When claiming for dependents, identify them by name and birthdate. Dependent numbers are no longer required.
Retrieve ID Card

Top up coverage by other insurers

Submit unpaid portions of claims paid by another insurance carrier that may be eligible for coverage under your Pacific Blue Cross plan.
eClaim coordination of benefits

Build a provider address book

Forgot the address or details of your provider since you last submitted a claim? CARESnet will save information you've entered so you don't have to re-enter it every time.
eClaim Add/Edit provider

View your benefit coverage at a glance

View an illustrated summary of your claims and the total out-of-pocket savings that your benefit plan provides.
Plan Benefits Health Cost

Track your benefit eligibility and limits

Not sure how close you are to the limit for a particular benefit, or if you're covered at all? Our simple charts clearly illustrate your eligibility for benefits and how much room is left in your coverage. They are searchable by category or name of benefit.
Plan Benefits

Save on out-of-pocket drug expenses

Before going to the pharmacists to fill a prescription, find out if your medication is covered and how much you are eligible to claim. If it isn't covered, you might be able to save by switching to an alternative drug in consultation with your doctor or pharmacist.
Plan Benefits Drug Lookup

Change your address

Relocating? Change your address online to keep your contact details up to date.
Change Address

Certify over-age dependents

Respond quickly to over-age requests if your over-age dependent is a student.
Change Address

Add or update other benefit coverage

If you obtain additional coverage from another insurer, update this information in CARESnet for more accurate claims adjudication.
External Coverage

Open a CARESnet account for your spouse

Adjust your settings to enable your spouse to open a personal CARESnet account, to manage benefit claims, perform searches and explore free educational resources in My Good Health.
Spousal Account

Print your out-of-country benefits summary

Quickly retrieve a copy of your plan enrollment details when you need it.
Print proof of coverage

Print your enrollment page

Bring this with you when required to show proof of medical insurance.
Print Enrollment page

Evaluate costs of proposed major treatments

Find out if major treatments, such as dental crowns, are covered and how much of the treatment costs would be reimbursed by your plan.
Cost of Proposed major treatments

*Electronic claims service is available to all Individual Plan customers and to group plan members whose plan sponsors/employers have opted to provide this service as part of their benefits plan.

Blue Shield

Blue Shield is a registered trade-mark of Blue Cross Blue Shield Association
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