ID Card FAQ

New ID Card
NEW ID CARD
Old ID Card
OLD ID CARD

Please click on a question below to see the answer.

  1. Do I need a card for my spouse?

    Pacific Blue Cross only issues ID cards in the name of the cardholder. You will receive two copies of your ID card in the mail. This extra ID card can be shared with your spouse or dependents. You can also print off additional copies of your ID card from CARESnet.

  2. Where is the dependent info on my ID card?
    Spouses, partners, and/or other dependent information will no longer show on the ID cards to ensure privacy and protection of data. Instead of dependent numbers, indicate the full name and birth date when making a claim. You can always find a list of actively covered dependents on CARESnet.
  3. How do I print my ID card?
    To print off an ID card from CARESnet, click the “Account” tab and then the link “Print or Email ID Card” listed under the heading ID Card. You can also email a copy of your ID card to your smartphone.
  4. Why can't I print my ID card?
    If you are having trouble printing your ID card, you may have an outdated version of Adobe Acrobat Reader. Please refer to Adobe Acrobat Reader Help for information on how to download the latest version. Adobe Acrobat Reader is software that allows you to view, print and comment on Portable Document Format (PDF) files.
  5. Do I need a separate ID card for Health/Dental coverage?
    You do not require a separate card for your health or dental coverage. All of your eligible benefits are now covered under the same, one policy number.