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Meet some of
our employees

What our employees say about working here

The best way to learn about what it's like to work for a company is to hear directly from people who work there. Here are a few members of our team who, in their own words, would like to share with you how they make a difference and what it's like to work at Pacific Blue Cross / BC Life.

Gail, Coordinator, Corporate Communications

Gail
Coordinator, Corporate Communications


Besides the great people I work with, I believe my positive attitude and willingness to do my job to the best of my ability makes working here that much more enjoyable. Personal satisfaction depends a lot on how you approach things in life and I take pride in meeting and exceeding expectations. In addition to my job, I get involved with various committees like Health and Wellness, our Green Team and Pacific Blue Cross' Recognition Program. The day goes by so fast, because I like what I do. I am happy with what I have achieved at the end of each day and I feel like I make a difference.

"I am happy with what I have achieved at the end of each day."

Last updated June 3, 2010

Hannah, Manager, Client Solutions

Hannah
Manager, Client Solutions


I always try to see things from the member's perspective. When we are resolving an issue or building a new service, we have to keep the member in mind. We can't forget our members are not as familiar with insurance and health benefits as we are who work with it everyday. That's why I'm committed to improving the customer's experience. We collect many great comments through customer feedback. They tell us what they think will make things easier or better for them. One of my goals is to put their voices into action and make the changes they are asking for. We do a great job at Pacific Blue Cross, but we can always do better.

When we work on improvements to the customer's experience, so many departments contribute to that. I can't do it by myself and I rely on others to work with me and help me. When we keep our commitments to each other, it means the biggest winner at the end of the day is our customer. One of the best things about my job is that I get to be involved in finding solutions that make things better for our clients, plan members and our employees. With a lot of the stuff I work on, I can see the before and after picture so I can see the difference we make.

"I always try to see things from the member's perspective."

Last updated June 3, 2010

Lisa, Service Representative, Group Client Development

Lisa
Service Representative, Group Client Development


I believe commitment promotes strong work ethic. The more you put into something, the more you get out of it. I have continued to learn so I can provide the excellent service for which Pacific Blue Cross is known. Personal and professional growth is the not only the key to my personal success, but also our company's success. One of the best things about my job is the variety the job brings. Every day is different. The work is challenging yet rewarding, and at the end of the day I can say that I work with incredible people to help make peoples lives a little better. I am proud to be a part of what we do here at Pacific Blue Cross.

"I am proud to be a part of what we do here at Pacific Blue Cross"

Last updated June 3, 2010

Lynn, Support Clerk, Federal Programs

Lynn
Support Clerk, Federal Programs


Woody Allen said, "90% of life is showing up." Keeping commitments takes effort and shows respect for my co-workers and our members. I feel pretty confident in my ability to keep commitments, but I also have the desire to do so. I take pride in a job well done and I want to provide the best service I can: as accurate and timely as possible, with as few errors as possible. I continually strive to do the best I can do.

The people make a great deal of difference here. There is a lot of employee engagement in fun activities compared to other places I have worked. This has been one of my favourite things about working for Pacific Blue Cross. For example, I am very committed to sustainability initiatives and a member of the company's Green Team. I have made personal and professional changes, such as taking transit and cycling to work, volunteering for the electronics recycling initiative, taking an active role in suggesting, researching or implementing other "green" initiatives and events at Pacific Blue Cross. I also take this knowledge home with me, which has resulted in a significant reduction in my household consumption/disposal waste.

"There is a lot of employee engagement in fun activities compared to other places I have worked."

Last updated June 3, 2010

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