Learn about
our departments

Administration

We employ some of the most organized people you'll ever meet in administration. These teams are responsible for managing critical information about our customers including employer groups and individual members. They keep our business organized as they set up new groups and renew existing ones, create and update member files with additions and cancellations, issue Blue Cross identification cards and ensure benefit plan contracts are amended and always up-to-date. They also facilitate orders for member booklets and group supplies.

Claims Services

Pacific Blue Cross and BC Life combined process over 18.5 million health, dental, life and disability claims each year. With a keen attention to detail, our people gain an intimate understanding of health care and how different benefit plans work to provide timely and accurate reimbursement for members covered under Pacific Blue Cross policies. Our disability claims specialists in BC Life partner with claimants, employers and rehabilitation professionals to ensure a quick and safe return to work for people in recovery.

Customer Services

Service is only as good as the people who stand behind it and this team consistently delivers an exceptional customer experience. Whether in-person or over the phone, our representatives deliver friendly, knowledgeable service, providing answers to questions about benefit coverage that are easy to understand. We provide the training while you provide the smile. Every member of this team makes a difference by setting the service standard against which all other benefit providers are measured.

Finance

This team of accomplished financial professionals is responsible for the fiscal health of the organization. They work on financial reporting, reconciling financial data, facilitating credits and collections, troubleshooting client account issues, processing payroll and ensuring our partners are compensated through commissions. They work with every area of the business to manage the budget and ensure the financial sustainability of Pacific Blue Cross / BC Life.

Human Resources

In Human Resources the goal is to create the optimal employee experience while meeting our business needs. This team provides expertise in recruitment, succession planning, career development, orientation and training, compensation and benefits, labour relations, occupational health and safety, and employment equity.

Our learning and development team provides a menu of training programs and learning opportunities, designed to build the capabilities of our employees, while our communications team ensures employees are informed about the company and have access to information. They also work closely with marketing to develop external communications for Pacific Blue Cross / BC Life that keeps our customers informed of our products and services and changes affecting benefit plans.

Information Technology

There has never been a more exciting time to work in Information Technology. At Pacific Blue Cross / BC Life, our technology teams understand the systems they build and maintain are all about supporting our customers. They work with leading-edge software and technology that enable the delivery of our core services and are engaged in a variety of initiatives to transform our systems ensuring our business can be responsive to customer needs now and into the future.

Marketing and Client Development

This highly professional team brings superior service into every aspect of the client relationship. Responsible for growing and maintaining Pacific Blue Cross' and BC Life's market position, they work closely with plan advisors and brokers to understand how customer needs are changing and foster consultative selling opportunities that deliver cost-effective benefit plans. Working with our partners, they develop strong relationships with individual consumers as well as British Columbia's many employers and unions.

Office Services

The life of a health claim begins and ends here. A vital component of the organization, Office Services includes the mailroom and document scanning. This team ensures claims and other important documents received at Pacific Blue Cross / BC Life move quickly and efficiently through the organization. They also ensure the safe delivery of reimbursement cheques and other mail to our members. Office Services is great place to learn about our business and many great careers at Pacific Blue Cross / BC Life have started here.

Underwriting and Actuarial Services

Underwriters and Actuaries are known for their interest in numbers, analytical abilities and their attention to detail. Where Actuaries analyze the financial consequences of risk associated with the business, our underwriting team determines the risk factors that should be applied to a particular client or group so that the appropriate rates can be applied. In addition to providing quotes for our customers, these teams provide reporting to help understand how benefit plans are being used. This enables Pacific Blue Cross / BC Life, our clients and our partners to make critical decisions about allocating benefit plan dollars to protect the health of British Columbians.